Marvel's 'Ironheart' Series on Disney Plus: What to Know
Dominique Thorne stars as teen genius Riri Williams in Ironheart.
Snapchat rolls out option to let parents see who their teens are messaging
Snapchat on Tuesday introduced its first parental control center, nearly 10 months after an executive from the company told Congress it was developing tools aimed at helping parents keep their teens safe.
How to hide a channel on YouTube TV
YouTube TV has about 100 channels. But what if we were to tell you that having fewer channels was better? Here's how to do it.
The One Daily Activity That Can Make or Break Your Health
No, it's not exercise -- but it's just as important.
'Westworld' Season 4, Episode 7 Recap: 'Metanoia'
Here's what happened in the explosive penultimate episode of this season.
Try This Free DIY Hack to Repurpose Your Old Android or iPhone
Don't spend a dime on a home security camera. You can just raid the junk drawer and turn that old smartphone into a DIY home security camera with these 3 easy steps.
Best Condiment Squeeze Bottles
Hitting up a barbecue joint can really be an awesome night out. If you're someone who loves meat, there's so much you can do at a restaurant like that. For those who have been to one before, you've probably seen an array of many different bott
Google Sues Sonos, Escalating Ongoing Smart Speaker Dispute
(Credit: Getty Images) Google has filed a patent infringement lawsuit against Sonos, alleging that the audio firm has copied proprietary voice assistant technology. The post Google Sues Sonos, Escalating Ongoing Smart Speaker Dispute appeared first on Ext
iRobot CEO Colin Angle on Data Privacy and Robots in the Home
Editor's note: Last week, Amazon announced that it was acquiring iRobot for $1.7 billion , prompting questions about how iRobot's camera-equipped robot vacuums will protect the data that they collect about your home. In September of 2017, we spoke
Parallels Desktop for Mac 18.0
Run another operating system, seamlessly, on your Mac
Bartending Robot Makes Drinks, Remembers What You Like
Though the robot might not be as charming as the widely-loved robot bartender from Stray, it is wearing a vest and a bowtie, so theres that. The post Bartending Robot Makes Drinks, Remembers What You Like appeared first on ExtremeTech .
Amazon acquires Roomba: iRobot CEO says they will never sell your data
As Amazon announces its acquisition of Roomba, we look back on this exclusive interview with iRobot's CEO from 2017, where we talked about privacy and how they manage your data.
Nest Thermostat vs. Ecobee3 Lite: Which Entry-Level Smart Thermostat Is Best?
Find out if one of these smart thermostats is right for you.
NNAISENSE announces release of EvoTorch, a rare open-source evolutionary algorithm
AI vendor NNAISENSE today announced the formal release of its EvoTorch open-source evolutionary algorithm technology.
How to use Task Manager on a Chromebook
A Chromebook's Task Manager won't have as many programs running compared to Windows or Mac, but it's still useful. This guide explains how to use the feature.
Big clouds aren't always the right fit for small businesses
Usually, when it comes to a business cloud decision, you're going to go with one of the big players: Amazon Web Services (AWS) , Google Cloud Services , IBM Cloud , or Microsoft Azure . You know their names. But the bigger clouds aren't always sui
9 Completely Unhinged Tweets About the FBI's Raid on Donald Trump at Mar-a-Lago
From comparing Joe Biden to Richard Nixon, to calling for civil war, every MAGA diehard seemed to have an opinion on Monday.
Microsoft's latest service could finally give you back control of your personal data
Entra Verified ID is now generally available as part of another big Microsoft privacy push.
Google suffers global outage following explosion in data centre
Three people were critically injured as a result of an 'electrical event' at Iowa facility An 'electrical incident' at a data centre in the United States caused multiple employees to sustain injuries, and was also likely linked to an outage today for Google services throughout the world. The incident happened soon before midnight on Monday local time at the Google Data Centre in Council Bluffs, Iowa. It occurred as electricians were working on a substation near the data centre buildings. According to KETV Omaha , three patients were transported to Nebraska Medical Center in serious condition as a result of an explosion. A Twitter account that claims to scan local police and fire department radio traffic said multiple persons have burn wounds. Large Electrical Explosion/No fire 10410 Bunge Ave/Google Plant Responding: E41, M3 Extra squad M6 Lifenet on air-standby Multiple people injured, several burn patients - One has a lower torso injury - An other has burns to face left arm and thigh Council Bluffs Scanner (@CBScanner) August 8, 2022 We are aware of an electrical incident that took place today at Google's data centre in Council Bluffs, Iowa, injuring three people onsite who are now being treated, a Google spokesperson told KETV. The health and safety of all workers is our absolute top priority, and we are working closely with partners and local authorities to thoroughly investigate the situation and provide assistance as needed. According to some reports, the explosion took place due to an arc flash and caused Google services to go down globally. On Tuesday morning, a number of Google services, including Search and Trends, had a major outage worldwide. When trying to search, several users got an error message. People flooded social media platforms in search of solutions to this unusual situation. Over 40,000 Google Search outage difficulties were reported Tuesday morning, according to outage monitoring tool Downdetector . The incident comes only days after Google was forced to close its London data centre due to malfunctioning cooling equipment amid the record-breaking heat in July. The incident occurred on 19th July when temperatures in several regions of the UK reached record highs of 40C, with London hitting 39C in the late afternoon. One of the data centres was unable to maintain a safe operating temperature due to the concurrent breakdown of several redundant cooling systems and the very high external temperatures. Google engineers worked to fix the failed system, but were unsuccessful. With temperatures remaining above 35C into the evening, Google decided to shut part of the europe-west2-a zone to avoid an even longer outage or equipment damage. Google operates 23 data centres worldwide, including 14 in the US.
Several explosions struck the facility on Friday. It houses six nuclear reactors and is the biggest of its kind in Europe.
WhatsApp is gaining some great new privacy features including screenshot blocking
WhatsApp is not only one of the popular messaging apps out there, it is also one that is subject to some of the fastest development work. Existing features are constantly being tweaked, new options are being added all the time, and Mark Zuckerberg has jus
Climate change may increase mortality rate due to excess heat by six times: Lancet study
Customers are signals - charting a new course to customer satisfaction
High expectations and low patience - satisfying customers has never been more difficult, but the key to satisfaction and retention is a seamless experience using collaborative technology. In the ongoing battle for customer retention, an organisation's customer service representatives are on the front lines - especially when something goes wrong. According to a Bain & Company survey , a customer is four times more likely to switch to a competitor when there is an issue related to service vs. price or the product itself. Another study found that it takes 12 positive customer experiences to 'make up' for one negative experience. But if brands can provide experiences that exceed expectations, studies by Salesforce found that 72% of customers will share those good experiences with others. The challenge for many organisations today is how to take a potentially negative experience and convert it into a positive one for both customer and company. Information as ammunition Unfortunately, customer service agents are almost never armed with the right information to help turn a dissatisfied customer around. But there is a path forward. The key? Companies need to ensure their customer service reps have access to the right people to solve customer-facing problems rapidly, and the necessary insights into the work being done to resolve critical issues. A good place to start is by using customers themselves as 'signals' to discover potential problems. Analytics tools and automation to capture important customer environment information - as well as open lines of communications between customer teams and Dev or IT - can help identify any common complaints or a new issue that might signal a potential outage - well before it becomes a bigger problem leading to downtime or other issues. More than 50% of digital operations issues are often identified by customers first , not by monitoring technology. And no wonder - it's almost impossible for teams to keep up with instrumenting new or evolving services, not to mention ever-changing infrastructure. But whether it's 50%, 40%, 30% or less, the fact remains that the customer is a signal - and the more attentive you are to that signal, the more successful you will be. True colours come out in a crisis Consider, for example, how this might play out in a crisis. While digital transformation has enabled many companies to innovate their service offerings, the pressure on digital operations has made service disruptions inevitable. Regardless of your industry or size, a major incident - like a network going down or a weather event that impacts many customers at the same time - will happen at some point. The question then becomes: How will you respond? According to a Salesforce survey, 90% of customers believe that how a company acts during a crisis reveals its trustworthiness. However, a disconnect between operations and customer service teams slows resolution, and reveals many companies are not equipped to meet their customers' expectations in moments of crisis. Their service teams are not set up to effectively respond to an incident and deliver a great customer experience. The 'back office' today is now the front office, and vice-versa. There is little distinction today between the front lines of customer service and the back rooms of IT, engineering, or other teams. If customer service teams can be informed of an incident early - ideally before the customer is impacted - they can quickly notify all customers of the issue, share details about when and how the incident will be remediated, and prevent a flood of customer inquiries. Let's say that a shopping cart isn't working correctly. If a customer service team knows about that right away, they can proactively reassure customers that 'there might be an issue here, we're working on it, and we expect resolution within the half hour.' If you can automate the sharing of that information, even better. Making the best of a bad situation Customer service is everyone's responsibility - and by working as one team on behalf of the customer, everyone can benefit from the results. All the best intentions and proactive planning in the world won't stop every negative incident, but smart planning is still the best way to ensure a quick and happy resolution. Here are some best practices to consider when planning your incident response: Remove the blame : Determining what caused a failure is more important than who - customers don't care, they just want the incident resolved. A blameless culture creates a fast and smooth road toward incident resolution. Practice makes (nearly) perfect : Simulations help ensure that response teams, from the front lines to the back of house, can work together with relative ease. Empower your agents with information : Let them take more responsibility and ownership over the process vs. simply transferring a case to a higher tier. Don't forget the postmortem : Resist the temptation to celebrate success without reviewing the response and finding ways to improve for next time - because there will almost certainly be a next time. At a moment when customer expectations have never been higher, customer-centricity is a necessity for successful operations. Following these best practices will give your team the foundation to deliver seamless experiences and best-in-class service.
Microsoft Warns Some Windows 11 Devices Could Experience Data Damage
Microsoft has warned of a new issue affecting Windows 11 and Windows Server 2022, with the company explaining that some devices could end up experiencing data damage when they are equipped with the newest supported processors.Windows devices that sup
Fight hectic battles against a host of enemieswith this engrossing fantasy game
Harvard boffins build multimodal AI system to predict cancer
Many sources become one
Battle for Wesnoth Portable 1.16.5
Fight hectic battles against a host of enemieswith this engrossing fantasy game
Manage your files and folders with this dual pane tabbed Explorer replacement
Find out exactly where all your valuable drive space has gone
Bring the classic Start menu back to Windows 11 and Windows 10
Nvidia Hints at Revenue Drop in Q2 2022 Amid Weak Gaming Business
Nvidia warned its second-quarter revenue would drop by 19 percent from the prior quarter on weakness in its gaming business. Intel, Qualcomm and Sony Group recently forecasted weak sales on demand concerns for personal computers and phones. Last month, Xbox-maker Microsoft also reported a slump in gaming revenue while PlayStation-maker Sony trimmed its forecast.
Microsoft Safety Scanner 1.371.1673.0 (64-bit)
Quickly scan your computer for possible infection with this free portable tool from Microsoft
Microsoft Safety Scanner 1.371.1673.0
Quickly scan your computer for possible infection with this free portable tool from Microsoft
Capture, edit and upload images in a flash with this powerful portable screen capture program
Capture, edit and upload images in a flash with this powerful screen capture program
A cross-platform backup and synchronisation utility that's packed with features
Powerful archiving tool gets a facelift and new features.
Mark Zuckerberg reveals new WhatsApp privacy features
The changes will let users silently leave group chats and control who sees their online status.
Convert documents to and from PDFs for a lifetime for only $30
PDF Converter Pro lets you convert PDFs, split them into separate pages, merge multiple PDFs into one, extract images, and so much more.
Playing PC Games on Mac Should Get Better With Parallels 18
The virtual machine software's latest update improves its game controller support and preps for MacOS Ventura.
Samsung One UI 5 beta previews how Android 13 may run your Galaxy S22
As the open beta launches for Galaxy S22 phones, users discover the new quality of life changes.
Diablo 4 leaks show a controversial Diablo 3 feature is making a comeback
Smart Loot and player trading look to be making their way to Diablo 4, but fans are split on whether that's a good move.
EV Tax Credit: No Car is Eligible Due to Li-On Batteries from ChinaNo Inflation Reduction Act?
Electric vehicles present now are going to find a hard time in getting tax credits for customers.
Will Amazon's iRobot purchase turn your Roomba into a spy?
Amazon's acquisition of iRobot, the maker of Roomba, is a window into a future where one corporation has way too much information about your personal life.
iOS 16: Battery Percentage is Now Available in the Status BarNumber is Inside the Battery Symbol
The iOS 16 is giving users more information on their battery without swiping up the Control Center.
New Jersey Cops Are Using DNA Drawn From Newborns In Criminal Investigations
To be in law enforcement is to be almost criminally obtuse. (We haven't criminalized that. YET! But when we do...) They can't stay out of their own way. The public may be willing to cut them some slack but they constantly make moves that dis-endea
It's Time to Ditch the Leap Second: The Devastating Effect of Adding Just One Second
Meta, Microsoft, Google and Amazon agree: Adding an extra second to sync clocks with the Earth's rotation causes more problems than it's worth.
'The Spirit and the Mouse' Game is Just Like Stray but for Mice and Not Cats
A new game called
Purchase this high-powered MacBook Air from 2014 for under $300
This top-of-the-line refurbished MacBook Air has minimal cosmetic blemishes and works like new.
Study connects climate hazards to 58% of infectious diseases
More People Need to Watch the Hulu Sci-Fi Gem That 'Out Star Treks' Star Trek
The Orville is must-see television for science fiction fans.
Future of money: The RBA to trial a digital currency
The Reserve Bank of Australia will trial a digital currency as part of a collaborative research project into how it could be used by consumers and businesses.
The Hilarious British TV Show Everyone Needs to Watch
It's been renewed for a second season. I can't wait.
Here's When House of the Dragon Hits in Your Time Zone
The Game of Thrones prequel airs on HBO and streams on HBO Max in the US. Here's how and where to watch it in other countries and time zones.
MCU Phase 5 and Phase 6: Your Major Marvel Questions Answered
An explainer for everything being released over the coming years...
Netflix: The Best Anime Shows You Need to Watch
Netflix has an amazing catalogue of anime.
Every 'Predator' Movie Ranked, From 'Prey' To 'Predator 2'
Where does Prey rank?
The most feature-packed desktop accessory you've ever seen?
Chat with your friends and colleagues using text or video
An incredible file editor that can be used for programming, web development and more
An incredible file editor that can be used for programming, web development and more
BlueStacks App Player 5.9.10.1006
Run Android apps on your Windows PC
This easy-to-use SFTP and FTP client will protect your file transfers from snoopers
Keep your valuable data safe from harm with this fast and easy-to-use backup tool
Protect your computer and enjoy unrestricted internet access when using wifi hotspots
Samsung Unpacked Is 2 Days Away: How to Watch Every Reveal Live
Samsung's August 2022 Unpacked event is likely to focus on the company's next foldable phones, the Galaxy Z Fold 4 and Z Flip 4.
Lenovo teams up with AMD and Nvidia to release two new workstations
Lenovo has just announced two new workstations, the ThinkPad P14s and the ThinkPad P15v. The laptops come decked out with some of the latest hardware.
These Are the Most Annoying iOS 16 Features. Here's How to Fix Them
Although the official iOS 16 release isn't until fall, we already know about four iPhone features and settings that not everyone will love.
The best firm mattress for spinal alignment provides a perfect balance of comfort and support. Here's a list of our top picks so you can get a good night's sleep.
Lewis Hamilton Almost Played a Fighter Pilot in 'Top Gun: Maverick'
The seven-time F1 world champion discussed having to pass on the role in Vanity Fair's September issue.
Marvel's reboot of The Punisher might've been leaked by Rosario Dawson
According to Rosario Dawson, The Punisher might be getting a reboot with Jon Bernthal, but she has since walked back her comments.
How to get Microsoft Office for free
Here are three ways you can access essential Microsoft Office apps for free, no credit card necessary.
Lenovo's Flex 3 touchscreen Chromebook is only $149
For under $150, you can get a chromebook for your computing needs, be it travel or just surfing the internet at home.
The Apple iPad Mini just dropped by $100
Students can study and save $100 on this handy portable Apple tablet is on sale for 20% off its original price.
How to Get a Dozen Krispy Kreme Donuts for the Price of a Gallon of Gas
Customers can enjoy the deal every Wednesday by asking for the Beat the Pump Original Glazed Dozen at participating locations.
Apple TV Plus: Every New TV Show Arriving in August
Jason Momoa stars in the fantasy drama See. Here's a complete list of shows coming in August.
Intel Arc Pro is real three new workstation GPUs revealed
Intel has just announced the Intel Arc Pro A-series, a line of GPUs made for workstations. The cards are set to arrive later this year.
Child Influencers, Child Labor: Why Regulation Could Be Coming
Lawmakers around the world have been slow to react to this growing trend of children working social media, putting the onus on parents to protect their kids.
Intel's Arc GPUs Will Also Get a Workstation-Focused Pro Series
Instead of gamers, the Arc Pro series will target professional users, such as 3D artists, architects, and graphic designers.
Best laptops under $500: Best overall, best OLED laptop, and more
These are the best laptops under $500 available today from popular brands such as Acer, Lenovo, and HP. They're ridiculously cheap, but still quite capable for basic tasks.
If you need new tires on a budget, here are the best affordable tires from trusted brands like BFGoodrich, Continental, Kumho and Michelin for your car, SUV or truck.
You may have been denied a loan or given a higher interest rate due to an Equifax
The Bachelorette Is Taking Woman vs. Woman Drama to New Extremes. It Sucks.
Commentary: After 18 seasons, The Bachelorette is finding new ways to serve up old stereotypes about women.
Cybercriminals Are Using Bots to Steal Online Pharmacy Accounts, Report Says
The bots are being used to crack account passwords, according to the report, allowing cybercriminals to buy controlled substances and sell them on the black market.
Panic Playdate Taught Me That Nintendo Should Remake the Game Boy
Retro handheld games have caught my attention, and no one does it better than Nintendo
Baidu's 'AI-Powered Robot Car' Is Aiming to Edge Out Tesla in The EV Race
According to Baidu CEO, it is one generation ahead of Tesla.
Your Microsoft Teams setup could soon get a whole lot fancier
Bang & Olufsen is working on Teams and Zoom certification for its products as it looks to tap into the WFH market.
HP Spectre x360 13.5 review: back on top
The HP Spectre x360 13.5 replaces our once-favorite 2-in-1 that was eclipsed by the competition. It brings enough improvements to win back its place at the top.
Tesla's Cybertruck will be more expensive than expected
And we're past peak inflation, says Elon Musk.
Twitter: Zero-day exposes data on 5.4 million users
Twitter learned about the breach through media reports Micro-blogging site Twitter said on Friday that it had patched a zero-day bug that criminals had used to obtain information on 5.4 million users. The flaw potentially exposed the identities of pseudonymous accounts by allowing anybody to input a known user's phone number or email address and find out whether it was connected to an active Twitter account. Last month, a user of popular hacker hang-out Breached Forums offered to sell data apparently belonging to 5.4 million Twitter accounts for $30,000, according to RestorePrivacy . Two distinct threat actors purchased the data for less than the initial asking price, and said they would release it for free in the future. Twitter said on Friday that it learned about the vulnerability through its bug bounty programme in January. That was when HackerOne member Zhirinovskiy reported a flaw that allowed an attacker to identify a Twitter account by the related phone number or email, even if the user had chosen to prevent this in the privacy options. 'The vulnerability allows any party without any authentication to obtain a twitter ID (which is almost equal to getting the username of an account) of any user by submitting a phone number/email even though the user has prohibitted this action in the privacy settings,' Zhirinovskiy wrote. Twitter said the flaw was caused by an upgrade in June 2021. 'When we learned about this, we immediately investigated and fixed it. At that time, we had no evidence to suggest someone had taken advantage of the vulnerability,' the company said . Last month, Twitter discovered - through a media report - that someone had potentially exploited the zero-day and was attempting to sell the data they had compiled. 'After reviewing a sample of the available data for sale, we confirmed that a bad actor had taken advantage of the issue before it was addressed,' it said. Twitter is now contacting the affected users, although it admitted it cannot confirm every account that was exposed. The company says it is aware of the risks the breach poses to members who use a pseudonymous account to protect their privacy. While passwords were not among the stolen information, Twitter is urging users to enable two-factor authentication. Given that the phone number is the key threat vector, users are advised to use either an authentication app or a hardware key, both of which may be configured using Twitter's mobile app. This is just the latest security incident to hit Twitter in recent years. As part of a settlement with the US Federal Trade Commission in May, Twitter agreed to pay $150 million over misuse of users' phone numbers and email addresses for targeted advertising.