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Zomato begins charging customers up to Rs 20 'cash on delivery' fees

Digital Desk | New Delhi, Sep 12 (IANS) Eternal-backed food delivery platform Zomato has begun charging customers an additional fee of Rs 5 to Rs 20 for choosing cash on delivery (COD) as the company seeks to monetise payment methods amid intensifying competition. The 'pay on delivery fee' shown separately on the apps bill summary appears to be levied on orders where customers opt to pay in cash at delivery. In addition, app screenshots showed the charge commonly at Rs 5, though in some cases users were billed Rs 7 or as much as Rs 20, according to multiple reports. The fee is separate from Zomatos platform fee, restaurant packaging charges and GST, while customers who pay online are not charged the COD fee. Zomato processes an estimated 2.32.5 million food orders a day even as new players step up their presence, with Rapidos Ownly gaining traction and Flipkart piloting its Eat In food-delivery offering. Zomato's main competitor Swiggy has not introduced a similar fee so far but it remains to be seen whether the company plans to follow suit. Fooddelivery platforms introduced platform fees in 2023, with Swiggy starting with Rs 2 charge and Zomato later following suit. Zomato raised its fee to Rs 14.99 per order earlier this year from Rs 12.50, with GST charged separately, and at current order volumes even small hikes can translate into hundreds of crores in annualised revenue. Zomato laid off around 250 employees in its latest round of workforce restructuring, a report said in August. The job cuts follow a review of the companys customer delight operating model and organisational requirements. As part of the restructuring, Zomato decided to discontinue its Customer Delight operations in Hyderabad and consolidate its remaining in-house operations at a single location in Gurgaon.

bhaskarlive 12 Sep 2026 2:02 pm

Gurgaon officials asked to explain why flooding happens every year, Haryana panel says stuck school buses and blocked ambulances put lives at risk; orders citywide drainage audit

Haryana Human Rights Commission has taken suo motu notice of Gurgaon's recurring waterlogging, calling it a matter of basic human rights rather than a civic inconvenience. Acting on Times of India reports, the commission has ordered a full drainage audit, flagged the safety of school children and emergency services, and asked nine government agencies to explain years of unresolved flooding.

The Economic Times 12 Sep 2026 1:41 pm

Adult problems nobody warned me: Gurgaon-based product manager shares 5 uncomfortable truths about growing up

As per Gurgaon-based product manager Shivank Goel, embarking on a professional journey presents unexpected adulthood challenges. Strengthening friendships necessitates conscious effort and organized schedules amidst busy lives. Many also begin to take charge of their parents care as they age. Often, the pursuit of financial security comes at the cost of personal dreams. Thus, adulthood is less about achieving a goal and more about continual adaptation to lifes changes.

The Economic Times 12 Sep 2026 12:46 pm

Revenge plot behind Basai Road murder, five arrested

The Times of India 12 Sep 2026 12:50 am

12 hotspots mapped in Gurgaon for pollution control

The Times of India 12 Sep 2026 12:39 am

Al-Falah docs 1st tested bombs inside university, then in Aravalis: NIA

NIA chargesheet details terror module progression from fertilizer explosives to IEDs. Doctors allegedly tested explosive mixtures and firearms in isolated locations. Weapons were procured using funds routed through a university doctor. Rented premises stored chemicals, equipment, and explosives away from public view. A major cache of ammonium nitrate was seized before the Red Fort blast.

The Times of India 11 Sep 2026 8:33 am

Al-Falah docs sought to radicalise youths to expand network

The Times of India 11 Sep 2026 12:46 am

Bike rams into highway grille near Sarai toll plaza, two die

The Times of India 11 Sep 2026 12:42 am

Gurgaon tops Haryana dengue chart as tally rises to 60

The Times of India 10 Sep 2026 11:50 pm

1-year-old drowns in water-filled bucket at Faridabad home

The Times of India 10 Sep 2026 12:16 am

Taxi driver (31) dies in hit-an-run on KMP expressway

The Times of India 10 Sep 2026 12:08 am

US Ambassador Sergio Gor Meets UFC Star Puja Tomar, Calls Her Journey 'inspiring'

US Ambassador Sergio Gor: US Ambassador to India Sergio Gor met Indian mixed martial artist Puja Tomar, praising her historic achievements in the Ultimate Fighting Championship (UFC) and calling her journey an inspiring example of how sports can connect people across nations. Sharing a picture of the meeting with the athlete on X, Gor lauded Tomar for breaking barriers on the global stage. Wonderful to meet Puja Tomar @pujatomar19, the first Indian woman to compete in the @UFC, and the first Indian fighter to win a UFC bout. Her journey is an incredible example of how sports can connect people and inspire the next generation! the US Ambassador posted. Hailing from Muzaffarnagar in Uttar Pradesh, Tomar scripted history by becoming the first Indian woman to earn a UFC contract. She made further waves in the combat sports world by securing a victory on her UFC debut, becoming the first fighter representing India to register a win in the worlds premier MMA promotion. Anshul Jubli and Bharat Kandare have represented India in the UFC, and Canada-based Arjan Singh Bhullar has as well. However, women have not had their chance until Puja, a Wushu fighter with an 8-4 record, including six knockouts and a four-fight winning streak, now has the opportunity to pave the way for her fellow female fighters in India. Before entering the octagon, Tomar was a five-time national Wushu champion and competed in various international MMA events. Puja began training in Wushu at age 12, became a national champion multiple times by 17, and shifted to professional MMA to showcase India on the world combat stage. Anshul Jubli and Bharat Kandare have represented India in the UFC, and Canada-based Arjan Singh Bhullar has as well. However, women have not had their chance until Puja, a Wushu fighter with an 8-4 record, including six knockouts and a four-fight winning streak, now has the opportunity to pave the way for her fellow female fighters in India. Also Read: Special Cricket Stories Currently based in Gurgaon, she trains full-time at Soma Fight Club in Bali with world-class coaches and sparring partners. Article Source: IANS

CNMSports 9 Sep 2026 12:38 pm

Nuh court sends mobile snatcher to jail for 5 yrs

The Times of India 9 Sep 2026 1:06 am

Clean-air ranks up 33 places, but Faridabads PM10 rises

The Times of India 9 Sep 2026 12:52 am

MCM to blacklist agencies over incomplete development works in Manesar

Some Agencies Either Left Projects Incomplete Or Failed To Start Them: Sr Dy Mayor

The Times of India 8 Sep 2026 9:59 pm

6 parks in city set to get a facelift for walkers

The Times of India 8 Sep 2026 9:57 pm

Two incomes, Rs 3 lakh a month, yet financial freedom feels distant: The double-income trap

A Gurgaon-based founder has sparked an online discussion about why a household earning Rs 3 lakh a month may still struggle to feel financially secure. Dr Sunny Garg said families can gradually build homes, education, vehicles and daily expenses around two incomes, making it difficult for either partner to leave work. He argued that financial freedom also depends on how long a family can manage without one income.

The Economic Times 8 Sep 2026 5:57 pm

DK Vertex plans 300 cr investment to expand convention centres in India

Conferences and exhibitions spaces firm DK Vertex has lined up a Rs 300 crore investment plan for expansion in India in the coming years, as it sees significant potential in the convention and events venues beyond metropolitan cities, Vertex Group Founder and President Gagan Arora said on Tuesday. DK Vertex, an arm of the US-headquartered Vertex Group, recently inaugurated the DK Vertex Convention Centre at Udyog Vihar, Gurgaon, in association with MSME Business Forum India, expanding its portfolio of business-ready spaces with a venue designed for conferences, exhibitions and corporate engagements. With a Rs 300 crore investment plan to expand to more than 30 centres across 10 cities with 50,000 seats, we see this convention centre as part of a much larger journey to build an integrated ecosystem of spaces that respond to how modern businesses operate, the Vertex Group Founder & President told PTI. He shared that the company sees significant potential to take the convention .

Business Standard 8 Sep 2026 3:46 pm

Sunny start to week as temperatures rise sharply

The Times of India 8 Sep 2026 12:56 am

BS-I To BS-III trucks, buses in NCR set for scrapping push

The Times of India 8 Sep 2026 12:48 am