The Times of India

Goal is to minimise applicant travel and strengthen digital services: New Lucknow RPO Gyanveer Singh

Gyanveer Singh, a new Regional Passport Officer in Lucknow, prioritizes reducing applicant visits through enhanced digital communication. He aims to streamline services, drawing on international experience to maintain India's efficient passport system. Singh has implemented measures like WhatsApp grievance redressal and the Passport Van initiative to improve public access and applicant experience.