The Economic Times

Qatar Airways denied boarding to family's two children, including a 10-month-old infant, despite issuing boarding passes; court orders Rs 10 lakh compensation

A Kerala consumer commission found Qatar Airways guilty of service deficiency. The airline denied boarding to two children on a family's return journey. This occurred despite verified travel documents and issued boarding passes for all. The commission ordered the airline to pay ten lakh rupees compensation. The family suffered significant mental agony and financial hardship due to the incident.