The Economic Times

Manali hotel refuses stay despite confirmed booking: Guest wins Rs 31,000; court says refund alone didn't make up for the mental harassment

Manali hotel denied booking: A Gurgaon consumer commission has ordered The Allure Grand Resort in Manali to pay Rs 31,000 in compensation and litigation costs after it denied stay to a guest despite a confirmed booking, leaving him stranded in an unfamiliar hill station. The court ruled that returning the advance alone does not erase the mental harassment caused.