The Economic Times

Man fights an AI chatbot for several minutes over a Rs 820 refund, here's why he says the bot won

A customer's Rs 820 refund attempt involved a frustrating 20-minute AI chatbot exchange. The automated system ultimately prevailed, not through resolution, but by wearing down the customer. He expressed frustration at the lack of any human representative access. The customer clarified that AI is not the issue, but the absence of escalation is. Other users shared similar experiences of AI support failing to provide adequate assistance.