The Economic Times

How a Rs 20 electricity bill payment by an SBI customer led to the bank paying Rs 2.2 lakh in compensation

A State Bank of India customer was defrauded of 1.99 lakh after attempting a 20 electricity bill payment. The National Consumer Disputes Redressal Commission ruled that SBI must refund the amount and pay 25,000 in compensation, emphasizing banks' responsibility for promptly reported unauthorized transactions.