The Economic Times

HUL ordered to pay Rs 50,000 after customer receives 70g instead of 90g Surf Excel pouch

Hindustan Unilever Limited faced liability for an underweight Surf Excel detergent pouch. A consumer had purchased a packet that was significantly lighter than advertised. The state commission upheld the company's liability but reduced the awarded compensation. HUL's appeal resulted in a revised payout for the consumer. The company was directed to pay a reduced amount for mental agony and litigation costs.