The Economic Times

Axis Bank pulled up for deficiency in service, ordered to refund Rs 5,000 and pay Rs 10K fine over failed ATM transaction

A Nagpur consumer commission has ordered Axis Bank to refund Rs 5,000 and pay Rs 10,000 compensation. This follows a failed ATM transaction from 2018 where cash was debited but not dispensed. The bank was found deficient in service for not addressing the customer's complaints. The commission noted the bank's failure to provide evidence of inquiry.