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Business / EWeek

AWS Goes Big with Contact Center Intelligence

eWEEK CLOUD SERVICES ANALYSIS: Artificial intelligence is redefining contact centers and AWS is taking a leading position.

16 Jan 2021 5:38 am
How Catchpoint Brings Employee-Experience Monitoring to the Enterprise

eWEEK CLOUD SERVICES ANALYSIS: Understanding how applications perform for remote users has quickly become a critical skill set for todays cloud enabled enterprises. Catchpoint reveals end-to-end performance statistics for employee devices, networks and applications--enabling enterprises to resolve employee IT issues before workforce productivity is impacted.

14 Jan 2021 7:08 am
eWEEK Q&A: EMC CEO Ayman Sayed

eWEEK Q&A: Ayman Sayed, CEO of BMC Software since 2019, is a man who's seen a complete evolution in the IT business over a period of decades. His company connects dots on the internet and in data centers that few people have to think about.

12 Jan 2021 2:26 am
How to Improve Remote Collaboration in 2021

eWEEK DATA POINTS: While every team will have a different remote experience, there are some things upon which companies can improve in the future. Here are some suggestions from an expert.

6 Jan 2021 12:46 pm