eWEEK CLOUD SERVICES ANALYSIS: Artificial intelligence is redefining contact centers and AWS is taking a leading position.

eWEEK CLOUD SERVICES ANALYSIS: Understanding how applications perform for remote users has quickly become a critical skill set for todays cloud enabled enterprises. Catchpoint reveals end-to-end performance statistics for employee devices, networks and applications--enabling enterprises to resolve employee IT issues before workforce productivity is impacted.

eWEEK Q&A: Ayman Sayed, CEO of BMC Software since 2019, is a man who's seen a complete evolution in the IT business over a period of decades. His company connects dots on the internet and in data centers that few people have to think about.

eWEEK DATA POINTS: While every team will have a different remote experience, there are some things upon which companies can improve in the future. Here are some suggestions from an expert.