The Economic Times

Senior citizen wins full refund and Rs 20 lakh compensation from Air India for defective business class seat that caused pain, vertigo

Senior citizen paid Rs 1.23 lakh extra to upgrade to Air India business class due to his cervical spondylosis condition but seats turned to be faulty causing him neck, shoulder, lumbar pain and vertigo; NCDRC upheld Rs 20lakh compensation, refund order Read below to know how the senior citizen won the case.