The Economic Times

Kerala family wins Rs 2.5 lakh compensation after bank loses original Pattayam submitted for agricultural loan

A Kerala family has been awarded Rs 2.5 lakh compensation after a public sector bank lost the original Pattayam (land title deed) submitted as security for a Rs 3 lakh agricultural loan. The mother-son duo mortgaged their 2-acre-20-cent land in 2014. When they discovered the document was missing in 2018, they faced significant distress and hardship, leading to the consumer commission's ruling.