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The Economic Times

Personal Finance / The Economic Times

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How better training is changing Indias health insurance conversations

Indias post-Covid customers are asking tougher questions about health insurance, compelling agents to become true advisors instead of transactional sellers. Heres how structured training, clearer communication and local-language explanations are transforming frontline advisory. And why that shift is key to preventing claim shocks and building long-term trust.

30 Jan 2026 3:33 pm