HDFC Bank doesn't see AI leading to layoffs: CEO

HDFC Bank sees artificial intelligence as an opportunity, not a threat to jobs. The bank's chief executive Sashidhar Jagdishan believes AI will help redeploy staff from backend operations to customer-facing roles. This strategic shift aims to enhance customer engagement and innovation. HDFC Bank is conducting experiments with generative AI, expecting benefits in the next 18 to 24 months.