The Economic Times

Customer wins Rs 15,000 compensation after restaurant collects Rs 151 service charge as staff contribution; Consumer Commission order

A man has won Rs 15,000 compensation after a Jalandhar restaurant charged him Rs 151.53 as service charge. The Consumer Commission ruled the charge was an unfair trade practice. The restaurant claimed it was staff contribution but bills showed service charge. The commission found no proof of consent for the mandatory levy.