The Economic Times

Claim settlement and grievance redressal related performance will determine the incentives of top executives of insurance companies: IRDA

In a significant policyholder-centric move, IRDAI has linked insurance executive pay to customer-centric metrics like claim settlement and grievance redressal. Insurers must now publicly disclose detailed data on claim timelines, complaint handling, and product performance, empowering policyholders to make informed decisions beyond just premiums.