The Times of India News

Problems with online refunds? NCH helps citizens recover Rs 45 crore since April; e-commerce complaints top list

The National Consumer Helpline has become a vital platform for resolving consumer disputes, successfully recovering Rs 45 crore in refunds for thousands between April and December. E-commerce and travel sectors saw significant resolutions, with the helpline's pre-litigation approach offering a cost-effective and swift alternative to formal legal action, empowering consumers nationwide.