The Economic Times

Airline refund rules change: DGCA caps charges, mandates quick payouts for passengers

New DGCA rules, effective March 26, 2026, mandate faster air ticket refunds without extra charges to combat passenger complaints. Airlines must now issue refunds within strict timelines, offer full visibility, and cannot force credit shells, addressing delays and deductions. A 48-hour free cancellation window is also introduced, with caps on cancellation charges.