The Times of India

Dubai Electricity and Water Authority launches utility customer services on ChatGPT

Dubai Electricity and Water Authority (DEWA) has launched its services on ChatGPT, marking a global first for government and utility providers. This move shifts DEWA towards conversational, AI-led service delivery, allowing customers to access information and support through natural language interactions. The initiative aims to enhance customer experience and position Dubai as a leader in AI and sustainable innovation.