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The Economic Times

Markets / The Economic Times

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RBI issues new norms to improve grievance redressal mechanism

The Reserve Bank of India has enhanced its review mechanism for customer complaints within regulated entities, mandating a senior-level review before rejection or partial resolution. This move aims to ensure speedy and meaningful grievance redressal, with internal ombudsmen playing a key role in oversight and reporting to the board's customer service committee.

14 Jan 2026 9:25 pm