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Ola fined Rs 10 lakh for seeking extra payments before rides are confirmed

The Central Consumer Protection Authority has penalized ANI Technologies for its misleading payment practices on Ola. The regulator noted that soliciting add-on payments misleads consumers and constitutes an unfair trade practice. This feature suggested that paying extra could expedite ride allocation, despite evidence depicting the opposite. Ola has been ordered to cease this practice immediately and ensure compliance with consumer protection laws.

13 Nov 2026 5:31 pm