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The Economic Times

Economy / The Economic Times

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Why insurance complaints take 6+ months to be heard

Policyholders face significant delays in insurance claim resolutions, with many waiting six months to over a year for their complaints to be heard by insurance ombudsmen. Despite official reports showing a high disposal rate, on-ground experiences reveal a growing backlog, particularly at busy centers, highlighting the need for more ombudsman offices and streamlined processes.

12 Jan 2026 6:30 am