The Economic Times

Train passengers take note: 5 superfast trains, including 2 Vande Bharat Express services, get AI-based cleaning checks & a 2-hour complaint resolution target

Northeast Frontier Railway (NFR) has introduced technology-driven on-board services in five superfast trains to improve cleanliness, hygiene and passenger comfort. The initiative covers the KamakhyaSMVT Bengaluru Express, GuwahatiKolkata Garib Rath Express, DibrugarhMumbai LTT Express and two Vande Bharat Express services. The upgrades include improved coach cleaning, washroom maintenance, digital monitoring, AI-based cleaning assessments and a two-hour target for resolving passenger complaints.