The Economic Times

SBI must pay Rs 5 lakh to woman despite 6-year delay in claim: Nagpur consumer panel

A Nagpur consumer commission directed SBI to pay Rs 5 lakh to a widow. The payment is for an insurance claim filed six years late. The commission cited the widow's mental shock after her husband's sudden death. It stated the bank failed to inform customers of their rights. The bank's refusal was deemed a deficiency in service.