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Economy / The Economic Times

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RBI to launch two-month drive to clear long-pending ombudsman complaints

The Reserve Bank of India will launch a two-month campaign in January to resolve all customer grievances pending for over a month with the RBI Ombudsman. Governor Sanjay Malhotra urged banks to address complaints promptly, noting a rise in pendency due to increased grievance numbers. The central bank is also strengthening customer service through various initiatives and online application availability.

6 Dec 2025 12:29 am