The Economic Times

RBI deputy guv asks financial entities' ombudsmen to provide effective complaint resolution

Reserve Bank Deputy Governor Swaminathan J urged internal ombudsmen to ensure fair complaint resolutions. He asked them to identify recurring issues and implement remedial measures effectively. An empowered internal ombudsman mechanism reduces external escalations significantly. The conference focused on faster, higher-quality resolutions and systemic improvements. Participants exchanged views on enhancing the internal ombudsman framework's effectiveness.