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The Economic Times

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Moderate health claims experience for most Indians

Policybazaar's latest Health Claims Experience Index reveals that while cashless claims are preferred, the overall process needs significant enhancement. Many policyholders opt for reimbursement due to perceived delays in cashless approvals, leading to financial strain. Key pain points in reimbursement include delays and rejections, with customers seeking simpler forms and readily available hospital lists for a smoother experience.

22 Jun 2026 6:30 am