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The Economic Times

Economy / The Economic Times

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Lenders turn to AI for collections and customer acquisitions

Indian lenders are turning to artificial intelligence to manage loan collections and acquire new customers. This move comes as a severe heatwave is expected across India. Cash-based collections and on-ground visits for loan repayments are particularly vulnerable to disruptions. Lenders are also tightening rules for loans in climate-sensitive areas.

29 Apr 2026 12:55 am