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Economy News

The Economic Times

Economy / The Economic Times

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IRDAI may tighten CEO KPIs on claims, expenses and customer service

The IRDAI is developing a more detailed framework for performance-linked key performance indicators (KPIs) for insurance company executives. This initiative aims to enhance oversight on claims settlement, customer complaints, and expense management, pushing for sharper accountability standards and measurable parameters in senior management evaluations.

19 May 2026 12:05 pm