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The Economic Times

Economy / The Economic Times

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HDFC Bank redeploys backend employees to customer-facing roles

HDFC Bank is shifting backend employees to customer roles. Technology efficiencies are enabling this strategic talent redeployment. The bank is accelerating investments in artificial intelligence and dispute resolution. Cybersecurity defenses are strengthened against evolving digital threats. HDFC Bank's in-house AI model, Neev, supports these initiatives.

11 Jul 2026 11:00 pm