The Economic Times News

Civil aviation ministry's 24x7 control room seeks to address passengers' issues promptly

The civil aviation ministry has launched a 24/7 Passenger Assistance Control Room. This center, staffed by officials from the ministry, DGCA, airlines, and AAI, resolves passenger issues. It addresses flight cancellations, lost baggage, and refund delays. The control room aims for timely grievance redressal and improved passenger experience across the aviation sector.