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The Economic Times

Economy / The Economic Times

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Air India embraces AI to enhance ops efficiency, increase revenues, reduce costs

Air India is embracing artificial intelligence to transform its operations. The airline is using AI to cut costs, improve customer service, and boost revenue. Generative AI is helping validate pilot duty norms and automate tasks. AI is also empowering employees, changing job roles. This technology adoption is a key part of Air India's ambitious transformation plan.

26 Apr 2026 5:11 pm