The Economic Times

Red Tape ordered to pay Rs 8,000 compensation after charging customer Rs 10 for carry bag

A consumer commission in Rohtak has ordered footwear brand Red Tape to refund Rs 10 for a carry bag and pay Rs 8,000 in compensation and costs. The commission ruled that charging separately for the bag constituted a deficiency in service and an unfair trade practice. The customer had approached the commission after being charged for the bag, which Red Tape claimed was to encourage eco-friendly behavior.