SENSEX
NIFTY
GOLD
USD/INR

Weather

image 19    C

Company News

The Economic Times

Company / The Economic Times

details

How digital distribution shifts the balance of power towards the customer

The insurance sector grapples with pressing issues like mis-selling and customer complaints, which hinder the efficacy of policies. However, digital platforms offer improved transparency, enabling consumers to make well-informed choices about their coverage options. By comparing policies, customers not only save on premiums but also gain better insights into their coverage. Additionally, digital channels simplify grievance resolution, fostering easier interactions with insurers.

3 Nov 2026 5:39 pm