The Times of India

'We failed our customers': Why IndiGo CEO says December disruptions lasted only 'three days'

IndiGo CEO Pieter Elbers addressed recent flight disruptions. He stated the airline failed customers for three days but stressed this should not overshadow 20 years of legacy. Operations stabilized within nine days. The DGCA imposed penalties following widespread cancellations and delays affecting over three lakh passengers. IndiGo carried 124 million passengers last year, operating over 2,200 flights daily.