The Times of India News

Aviation oversight: Civil aviation ministry activates 24x7 passenger control room; aims faster grievance redressal

A new 24/7 Passenger Assistance Control Room (PACR) has been operationalized by the civil aviation ministry to swiftly address air traveller grievances. This initiative brings together key aviation stakeholders to monitor operations and resolve issues like flight disruptions, delays, and baggage problems, leading to a marked improvement in grievance redressal.