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The Economic Times

Opinion / The Economic Times

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Will AI make BPO obsolete? The future of global business services revealed

AI is rapidly advancing, transforming global business services and BPO. Many traditional BPO tasks can now be done by AI, reducing costs and time. New-age BPOs will combine AI with human expertise. Jobs will change, with new roles emerging in AI supervision and data management. Companies embracing AI will thrive, offering better outcomes and securing clients.

4 Mar 2026 11:32 pm