The Economic Times

Opaque algorithms that can't be questioned are creating insecurity in the gig economy

Gig economy platforms like Zomato, driven by algorithms, are increasingly shaping worker behavior and earnings through opaque adjustments. This mirrors past issues with ride-sharing services, where initial incentives were replaced by cost-cutting measures, leaving drivers with volatile incomes and debt. The current situation highlights a lack of worker protections and the need for algorithmic accountability.