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Opinion / The Economic Times

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India's SIM-binding rule: Impact on WhatsApp, businesses, and digital India

India's Department of Telecommunications has mandated SIM-binding for messaging apps like WhatsApp and Telegram. This move will disrupt businesses relying on these platforms for customer service and automation, while also impacting regular users' multi-device access and international usage. The directive, criticized for its weak legal basis and minimal impact on fraud, appears to favor telecom companies.

2 Dec 2025 11:18 pm