The Economic Times

Rs 1.39 lakh charged from HDFC credit card without holder's approval, bank says transaction used card details and OTP; court orders HDFC Bank to pay Rs 1.75 lakh

An HDFC Bank credit card holder disputed a Rs 1,39,901 online transaction he said he had never authorised. HDFC Bank argued that card details and an OTP had been used and blamed the customer for sharing his details during an online scam. The Kakinada consumer commission found that the bank had failed to prove that the customer had authorised the transaction and ordered HDFC Bank to refund the amount with 9% interest, pay Rs 30,000 compensation and Rs 5,000 litigation costs.