The Economic Times

Filter problem left a new Rs 11,490 purifier unusable within 4 months, Eureka Forbes denied warranty saying it was not covered, ordered to pay Rs 19,490

A Thiruvananthapuram consumer commission ordered Eureka Forbes to pay Rs 19,490 to a customer after his Rs 11,490 water purifier broke down within four months of purchase. The company had refused free repair, claiming the faulty filter fell outside the one year warranty, and asked for Rs 2,500 extra. The commission found deficiency in service and ordered tp pay Rs 19,490