The Economic Times

BSNL ordered to pay Rs 15,000 compensation for misleading recharge offer: Man says Rs 449 plan promised 84,000 seconds but call balance was deducted by minutes

BSNL has been ordered to pay Rs 15,000 in compensation after a Kerala consumer commission found it misled a customer with a recharge leaflet promising 84,000 seconds of free calls while actually deducting balance by the minute. The Thrissur commission ruled the conduct amounted to both deficiency in service and unfair trade practice.