The Economic Times

9/11 first call from hijacked plane: 25 years later, Betty Ongs family finally meets the woman who answered her historic call before Flight 11 crashed

Twenty-five years after 9/11, Vanessa Minter, the American Airlines reservations agent who answered Betty Ong's historic call from hijacked Flight 11, finally met Ong's family. Here's what happened during the emotional reunion and why Ong's final phone call remains an important part of the history of the September 11 attacks.