The Economic Times

If your car breaks down on a highway, help could reach you faster: How NHAI is upgrading its helpline to quickly dispatch ambulances, cranes & patrol vehicles

NHAI is set to upgrade its 1033 helpline with advanced technologies such as Artificial Intelligence (AI) and real-time location tracking. The initiative aims to improve response times and provide faster emergency assistance to motorists across the country. While AI will help streamline call handling and emergency response, human operators will continue to play a crucial role in managing complex situations, combining technology with human judgement to improve the overall service.