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Zendesk and Sierra say AI agents should be paid per result, not per seat

Zendesk CEO Tom Eggemeier and Sierra co-founder Clay Bavor said on Wednesday that per-seat pricing for software is on its way out. They spoke at HumanX in Amsterdam. In separate sessions, both said customers should pay for AI agents only when the agents get a job done. Unequivocally: seats are dead, Eggemeier said. Both sell [] This story continues at The Next Web

24 Sep 2026 3:22 am