The Economic Times

EPFO claim delays, expert & IT staff shortage flagged by officers body; seeks govt intervention

EPFO officers have raised concerns over the backlog of auto claims that have been pending for over twenty days. The newly introduced IT system, CITES, has encountered significant implementation delays. Since 2008, staffing levels have remained stagnant, adversely affecting service quality. Officers are calling for reforms in both the Employees Pension Scheme and the leadership framework, advocating for expert guidance and PFRDA-like withdrawal restrictions to enhance savings.