The Economic Times

Axis Bank loses Delhi couple's original property papers submitted for home loan; here's how they won Rs 15.5 lakh compensation

Axis Bank misplaced a Delhi couple's original property papers, which they found out after closing their Rs 1.41 crore loan account. They then filed a complaint in Delhi State Consumer Disputes Redressal Commission, alleging deficiency of service and negligence on the part of the lender, seeking a compensation of Rs 1 crore. Know what happened next.