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The Economic Times

National / The Economic Times

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Qantas apologises and reimburses after mid-taxi biohazard incident sparks backlash

A passenger's ordeal on a Qantas flight, where projectile vomiting contaminated the cabin during taxi, has led to a full refund after initial rejection. The airline cited an internal routing error for the initial denial, emphasizing it doesn't reflect a policy against compensating for such biohazard incidents. This case highlights evolving airline accountability for passenger welfare.

18 Feb 2026 9:45 am