The Economic Times

Psychology says people may happily wait 2 hours for a new iPhone but hate 20 minutes at the DMV, heres why

When you willingly show up early for a highly anticipated product launch, a long line may already feel like part of the experience. At the DMV, however, you may expect to complete a routine task quickly, so discovering even a 20-minute wait can feel particularly frustrating because it clashes with what you expected.