The Economic Times

Money debited but cash not received from ATM: Consumer Commission ordered bank to pay Rs 15,000 compensation; here's why customer won

A Kozhikode consumer commission has ordered Union Bank of India to refund Rs 10,000 and pay Rs 5,000 in compensation to a customer who said his account was debited at an ATM but no cash came out. The bank claimed its records showed the cash was dispensed, but failed to produce CCTV footage to back that claim before the commission.